FAQs & Policies
Q: Where do you source your leather from?
A: Most of leather products are made with Wickett & Craig, Hermann Oak, or Horween leather (USA Tanneries). We also source leather from Italy, Mexico, & France for specific products and/or projects.
Q: Do you have any type of warranty on your goods?
A: Yes we do! All our leather goods are lifetime warranty with normal wear & tear. If you have a broken product, bring it to our shop and we will try and fix it. If it can't be fixed, we will get you a new one (this is to OUR discretion, not the customers). Our apothecary goods are non-refundable if they have been used. Unused products we can return with store credit or replace it with a different scent if that was the issue.
Q: Where are you located?
3508 Oak Forest Dr. Houston TX, 77018. In between 34th street and the railroad tracks.
Q: Do you fix or repair leather goods?
We only fix or repair products that WE make. That is part of the lifetime guarantee we offer with all our leather products.
Q: Do y'all do custom work?
We are not taking custom orders at this time so we can focus on keeping our items in stock and working on new designs to release. We do however private label if you are needing more than one of something. (Please see next Q&A).
Q: Do y'all wholesale or private label?
Yes! We wholesale goods all over the country and would be happy to have our products displayed and sold in your store. Email us - sales@twistedarrowgoods.com to get pricing lists and available products.
We also do in fact private label. What is private label? We make something for your brand/store with your logo/brand on it. We charge a prototyping fee which gets you 3 prototypes. We also have a design fee if you are needed help in what the product will look like. (Please email us for more info on these fees/charges!) If going into production, we require full payment upfront for us to begin the project. We also require a MOQ of at least 20 units and a deadline from the customer before quoting. Quotes are subject to change with time. Without payment, we are not required to do/start the job if enough time is not given to complete the job.
Q: Do y'all personalize leather goods?
Yes! We have 3 methods of personalization of OUR own products. We Unfortunately do no personalize products not made by us.
First, hand embossing, where we manually by hand tap the stamps into the leather. This includes letters, numbers, and some different shapes and designs that we have. This service is free for any of leather products.
Second, Heat emboss or foiling. This is done on a machine and includes letters and numbers only. We can do just heat, or we can add some gold/silver/copper into the impression for a nice luxurious look. This service is $15 extra on the purchase.
Lastly, is laser engraving. We can engrave just about anything you can think of on the item-- words, images, slogans, logos, etc. This service is $3/min in laser time. (i.e. on most smaller items, like wallets, this usually doesn't take longer than about 5 minutes, so engraving cost would be $15.)
Q: Is your shop pet friendly?
Absolutely. We carry a lot of dog items and encourage you to bring them in for sizing as well as all the pets and scritchy scratches they could ever want.
Q: Do y'all have a portfolio of items you've made?
We are actually undergoing and trying to figure out the best way to get those images and videos to you. Right now, your best bet is to follow us on instagram (@twistedarrowgoods). We will have a link HERE to a portfolio once it's up and running.
Q: I drove a good distance to come visit your store and you were closed on a day you're supposed to be open; how do I know when you're open?
This can be very frustrating and we do apologize in advance for the inconvenience. As a family owned and run small business, we do strive to let all customers new and old to know when we are not in the shop, in as many ways as possible. Instagram is a good method if you use social media-- it pushes to facebook. If you don't, usually the banner on the website has store hour updates. The absolute best way to know if we're open is to call the store. If it goes straight to voicemail, listen to it, and you'll know why we're out, after all, we are human too. 713-965-4529
**Items not picked up after 6 months become our products again.**
This means if we made you an item and let you that it was ready for pickup numerous times and we never heard from you or saw you for over 6 months, and you try to come pick it up after that timespan, we cannot guarantee that we still have it and are not required to make you a new one.
**LEATHER DISCLAIMER**
We use full grain, 100% leather for our goods. With that being said, some products might have "imperfections" in the leather. Imperfections are not a qualifying manner for a return, rather that is part of the natural character of the hide/cow. If the imperfections impedes the durability of the product, we can exchange the product.
We use Natural VegTan as well as a lot of other leathers that WILL patina and get darker with time. The oils from your skin, sunlight, and just air in general will oxidize and "patina" the leather. This is a normal process of leather and is also NOT a qualifying reason for returns.